1 - General conditions:
This contract is a distance contract pursuant to article 50 et seq. Of Legislative Decree No. 206 of 6 September 2005 (consumer code).
The contract has as its object the sale of goods between the company Magiche Coccole and the consumer (the customer).
The contract is concluded directly through the acceptance of a purchase proposal issued by the Customer by telephone or via the Internet following the invitation to offer content on the site.
2 - Payment methods:
The payment of the purchased products and the relative shipping costs must be made by the customer at the time of sending the order confirmation by using one of the credit cards, paypal, Satispay, Amazonpay bank transfer or Financing indicated online.
Should the customer cancel the order after the shipment of the goods, he will in any case be required to receive the goods, immediately requesting the return and refund of the amount paid, net of shipping costs.
Even if the customer refuses the delivery of the goods to avoid the subsequent return, he will still be required to reimburse the shipping and insurance costs to MAGICHE COCCOLE.
ATTENTION: The account will be debited at the time of the order in the case of purchase by credit card, Satispay, Amazonpay or paypal.
In the case of financing: only after confirmation that the same is accepted and disbursed by the financing institution, for the bank transfer we will proceed with the processing of the order once the credit has been received.
3 - Delivery of products:
The purchased products will be delivered to the shipping address indicated by the customer. Always indicate a telephone number for any communications or fax or email. (APPROXIMATE delivery times 10/15 working days. In case of delays you will be contacted) Shipping: Free from 200 euros of purchase ONLY FOR ITALY.
Below 200 euros the cost is 6 euros for standard shipping and 11 euros by appointment. We ship throughout Europe the cost of shipping (WITH DESTINATIONS DIFFERENT FROM ITALY) will be calculated only after entering the country of destination.
The customer is required to check that the package is intact and not damaged and always sign the receipt with reserve (ask the courier upon delivery).
Magiche coccole di Potestia Andrea cannot be held responsible in any way for goods received damaged, accepted without having affixed the wording on the bubble (subject to control).
In the event that the package represents visual anomalies with respect to what is stated above, the customer must raise the dispute directly to the carrier. Only after this verification the customer must accept the delivery and send an email through the site to the company Magiche Coccole.
4 - Right of withdrawal:
Magiche Coccole guarantees the right of withdrawal for any reason from the purchase contract Legislative Decree 206/2005. To exercise this right, you must send a registered letter with return receipt specifying the order number and which products are subject to return to the following address P.le. A. Cieri, 5 43126 Parma. All this within 14 days of receiving the goods (Article 65 of the Consumer Code). The refund will be made within 15 days. The right of withdrawal is however subject to the following conditions:
1) the purchased good must be returned unused and intact, in its original packaging complete in all its parts (including packaging and documentation and accessory equipment), better to avoid labels or adhesive tapes on the original product packaging;
2) by law, the costs will be borne by the customer;
3) the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer. We are not responsible in any way for damage or theft / loss of goods returned by uninsured or untracked shipments (eg priority mail);
4) in case of damage to the goods during transport, we will promptly notify the customer of the incident (within 5 working days of receipt of the goods) to allow him to file a complaint against the courier he has chosen and obtain a refund of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal;
5) if instead the return is returned intact in all the aforementioned points, we will reimburse the cost of the goods alone (not the shipping costs) by bank transfer after 15 days from receipt of the return. For any dispute between the parties in this regard, the Court of the place of execution of the contract is competent.
6) The guarantees provided by the Consumer Code are not recognized when the transaction, even if concluded remotely, sees the consumer buying with a VAT number, as in this case he is a professional customer and not a final consumer.
7) Any shipping costs incurred by Magichecoccole.com for products with free shipping will be deducted from the product refund
5 - Product warranty:
1) All products marketed by Magiche Coccole are covered by the conventional guarantee of 24 months for lack of conformity, pursuant to Legislative Decree n. 24/02. To use the warranty, the Customer must keep the order confirmation email the invoice (or the DDT) that he will receive together with the purchased goods.
2) The 24-month guarantee pursuant to Legislative Decree n. 24/02 applies to products that present a lack of conformity, provided that it is used correctly, in compliance with its intended use and as provided in the attached documentation. This guarantee, in compliance with the Legislative Decree N. 24/92, is reserved only for the private consumer (natural person who buys goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In case of lack of conformity, Magiche Coccole; provides, at no cost to the customer, to restore the conformity of the product by replacing or reducing the price, until the contract is terminated. If there is no lack of conformity, pursuant to Legislative Decree n. 24/02, the Customer will be charged for any verification costs, as well as transport costs if incurred by Magiche Coccole.
3) In the event that, for any reason Magiche Coccole, is unable to replace a product under warranty (restored or replaced), it may proceed, with the Customer's consent, to replace the product itself (if still in the price list) or with another product of the same characteristics and value or, finally, the issue of a discount coupon of the same amount that can be spent on another product valid for 6 months from the time of issue.
4) No damage can be requested from Magiche Coccole for any delays in the replacement of products under warranty.
5) In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts; to limit damage to the original packaging, it is recommended, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.